Terms & Conditions

Last updated: 20.07.2026

Identification

EVELYN POCZ (hereinafter “the Service Provider”, “SP”, or “THE COMPANY”), trading as Natural Hungarian, is committed to keeping this website up to date and accurate. Details of the Service Provider can be found in the Impressum.

This document is not filed and is concluded in electronic form only. It is written in English, but the current Spanish laws and regulations apply to both the Service Provider and the User.

If you have any questions regarding the operation of the website or the ordering process, please contact us at the contact details provided in the Impressum.

These Terms & Conditions apply to the legal relations on the Service Provider’s website (https://naturalhungarian.com) and its subdomains, including but not limited to members.naturalhungarian.com and apply.naturalhungarian.com.

The text of these Terms & Conditions is permanently available at: https://naturalhungarian.com/terms-and-conditions/

Governing Provisions

These Terms & Conditions are effective from the first day of publication of this website and remain in force until revoked.

Issues not regulated in these Terms & Conditions, and the interpretation of those regulated or not regulated, shall be governed by Spanish law, in particular with regard to the relevant provisions of the Law on Information Society Services and Electronic Commerce 34/2002, of 11 July (in Spanish: la Ley de Servicios de la Sociedad de la Información y de Comercio Electrónico 34/2002, de 11 de julio — hereinafter, “LSSI-CE”).

Cooperation between SP and Customer/User will be governed by Spanish law. SP and User shall try to settle their disputes amicably. Any litigation that may arise between the Customer and THE COMPANY shall be submitted to the jurisdiction of the courts of Las Palmas de Gran Canaria, or, if the law or current regulations provide otherwise, of another competent Spanish court.

SP is entitled to unilaterally amend these Terms & Conditions. Changes will be published on the website 14 days before they enter into force. By using the website, Users accept that all rules relating to their use of the website automatically apply to them, whether they are registered Users, Customers, or just Visitors. If you do not accept these Terms & Conditions, you are not entitled to view the content or to make a purchase.

Services Offered

THE COMPANY currently offers the following services:

  • One-on-one lessons: individually scheduled Hungarian language lessons, paid by bank transfer.
  • Subscription-based content: access to pre-recorded podcast episodes and other educational materials, paid by card via Paddle.
  • Individual sessions via Telegram: private, modern, more flexible sessions conducted through the Telegram messaging platform.

This list may be updated as new services are introduced. Any new service will be governed by these Terms & Conditions unless stated otherwise at the time of its introduction.

Intellectual Property

All products offered by THE COMPANY are subject to intellectual property rights.

SP reserves all rights with respect to the website, or any part thereof, and the content displayed thereon, including the podcast episodes, written materials, and any other content provided as part of the subscription service.

All intellectual property rights to content on this website and 1-on-1 or Telegram sessions are vested in THE COMPANY. No copying, distribution, or other use of these materials is permitted without the written permission of THE COMPANY, except and only insofar as otherwise stipulated in regulations of mandatory law (such as the right to quote), unless specific content dictates otherwise.

The Customer may use the content provided as part of a product or service in accordance with its intended object and purpose, for personal, non-commercial use only. It is not permitted to use the content for any other purpose, and in particular it is not allowed to reproduce, communicate, or make it publicly available.

The Customer is not authorised to record on video or audio, relay by videoconference, or otherwise capture or redistribute the one-on-one lessons, Telegram sessions, podcast content, or any other goods and/or services provided.

Data Protection

The forms on this website ask you to provide as little personal information as possible, only to the extent necessary for the registration, subscription, or provision of the service, or the minimum required by law.

If you contact us by email, WhatsApp, Telegram, or using the forms on the website, we will try to respond as soon as possible, preferably within 1 month, but no later than 3 months. We will use your personal data in this case only for the purpose of answering your questions or administering the matter, and will not disclose it to any third party, unless required to do so by the laws in force in Spain or the European Union.

For more information, please read our Privacy Policy and Cookie Policy.

Account Access (Subscription Platform)

The subscription platform (members.naturalhungarian.com) does not use a traditional username/password registration system. To access the platform, the User provides their email address, to which a one-time access code is sent. Upon successful login, the platform may keep the User logged in for up to 30 days on the same browser, without requiring the code to be re-entered.

By providing their email address and accessing the platform, the User declares that they have read and accepted these Terms & Conditions, the Cookie Policy, and the Privacy Policy published on the website, and consents to the processing of their data for the purpose of providing the subscription service.

If you are under the age of sixteen (16), you may not create an account, place an order, or otherwise use the services, unless expressly specified otherwise in these Terms.

Disclaimer

SP excludes liability if the User uses the services or products on behalf of another person, using that person’s data without authorisation.

SP excludes liability if a minor accesses the platform or makes a purchase without the permission of their parent, guardian, or legal custodian. As SP does not request more personal data than necessary or required by law at the time of purchase, SP is not able to verify the accuracy of the data provided, nor the User’s age. This remains the sole responsibility of the User.

SP shall not be liable for any delays, problems, or errors caused by the User’s incorrect and/or inaccurate data.

SP shall not be liable for any damages resulting from the User losing access to their email account, or if their access becomes available to unauthorised persons for any reason not attributable to SP.

For any loss suffered as a result of the use of data, advice, or ideas provided by or on behalf of THE COMPANY via this website or its services, THE COMPANY accepts no liability.

THE COMPANY makes every reasonable effort to keep its website secure (e.g., by keeping the necessary software up to date). However, it shall not be liable for any loss, direct or indirect, suffered by a User as a result of unlawful use of its systems by a third party.

THE COMPANY adopts the security levels required by Regulation (EU) 2016/679 (GDPR) / Reglamento (UE) 2016/679 (RGPD) and other applicable regulations. However, it cannot guarantee the absolute invulnerability of its systems and does not assume responsibility for damages derived from alterations that third parties may cause to the User’s computer systems, electronic documents, or files.

Purchases

By purchasing on Natural Hungarian’s websites or platforms, the User declares that they have read and accepted these Terms & Conditions and the Privacy Policy, and consents to the processing of their data.

The User is obliged to provide accurate data when making a purchase. If false data is provided, or data linked to another person without authorisation, the resulting contract is null and void. SP excludes liability if the User uses the services on behalf of another person, using that person’s data without authorisation.

SP shall not be liable for any delays, problems, or errors caused by the User’s incorrect and/or inaccurate data.

If you are under the age of sixteen (16), you may not place an order or otherwise use the services, unless expressly specified otherwise in these Terms.

If the Customer/User is a minor or has limited legal capacity, they may only provide personal data with the prior consent of their parent, guardian, or legal representative, who must send the appropriate signed consent form along with a copy of their identification document to: info@naturalhungarian.com 

Billing Information

In order to issue legally compliant invoices under Spanish tax law, as established in Real Decreto 1619/2012, de 30 de noviembre, por el que se aprueba el Reglamento por el que se regulan las obligaciones de facturación (Royal Decree 1619/2012, approving the Regulations on Invoicing Obligations), we require the following information from customers, where applicable:

  • Full name
  • Billing address
  • Tax Identification Number (NIF/NIE for Spain, or the local equivalent for international customers)

This information is collected solely for invoicing purposes and to comply with tax obligations.

Note on applicable taxes: THE COMPANY operates under the special tax regime of the Canary Islands and is not currently registered for VAT or IGIC (Canary Islands General Indirect Tax). Invoices issued directly by THE COMPANY (e.g., for one-on-one lessons or Telegram sessions) are therefore issued without VAT/IGIC, in accordance with this regime.

For subscription payments processed through Paddle, taxes may be calculated and collected by Paddle in its capacity as Merchant of Record, in accordance with the applicable tax laws of the Customer’s country of residence. These taxes are applied and remitted by Paddle independently, and are not collected by THE COMPANY.

Products and Services for Purchase

The products and services displayed can only be ordered online or arranged directly via email/WhatsApp/Telegram, depending on the service. Prices are shown in euros (EUR).

SP will provide details (name and description) of each service on the website.

If a promotional price is introduced, SP will fully inform Users of the promotion and its exact duration.

If, despite all reasonable care, an incorrect price is displayed on the website that is obviously incorrect, or significantly different from the well-known or estimated price of the service (including a price of €0 or €1 due to a system error), SP is not obliged to provide the service at the incorrect price, but may offer it at the correct price; the Customer may then withdraw from the purchase.

A significant deviation is defined as a deviation of at least 50%, positive or negative, from the market value of the service in question, calculated on the basis of current Spanish case law.

If the parties are unable to agree on the terms, there is no valid contract giving rise to rights and obligations. An order confirmed at an incorrect price shall be considered void.

How to Order

One-on-one lessons: The User contacts THE COMPANY directly (by email, WhatsApp, or via the discovery-call booking form) to arrange a lesson or course of lessons. Payment is made by bank transfer, according to the terms agreed individually with THE COMPANY.

Subscription service: The User signs up on the subscription platform (members.naturalhungarian.com) using their email address, selects a subscription plan, and completes payment by credit/debit card through the secure payment system provided by Paddle.

Telegram sessions: The User contacts THE COMPANY via WhatsApp, Telegram or the website to arrange a session. Terms are agreed individually, following the same general principles as one-on-one lessons.

By placing an order or completing a payment, the User acknowledges that a payment obligation arises.

If there is an error or omission in the service or prices on the website, SP reserves the right to correct it and will inform the User of the new information as soon as the error is detected. The User may then confirm the order again or withdraw from the contract.

The User will receive an e-mail confirmation after completing a subscription order. If this confirmation is not received within a reasonable period, and no later than 48 hours from the date of the order, the User shall be released from the obligation to enter into the contract.

SP excludes liability for confirmations not received in time due to the User’s own error or the fault of their Internet service provider (e.g., an incorrect email address provided, a full mailbox, or an unstable connection).

Processing and Fulfilment of Orders

Processing of orders is ongoing. Order fulfilment (access to the subscription platform, or scheduling of lessons/sessions) takes place after successful payment or confirmed arrangement.

Subscription Terms (Cancellation & Refund Policy)

The subscription provides access to podcast episodes and other educational materials on the subscription platform, on a recurring monthly basis.

Cancellation: The User may cancel their subscription at any time. Upon cancellation, the User retains access to the platform until the end of the period already paid for (i.e., 30 days from the last payment date). No further payments will be charged after cancellation.

Right of Withdrawal (Subscription): In accordance with Directive 2011/83/EU of the European Parliament and of the Council (in Spanish: Directiva 2011/83/UE del Parlamento Europeo y del Consejo) and Real Decreto Legislativo 1/2007, de 16 de noviembre (Royal Legislative Decree 1/2007, approving the revised text of the General Law for the Defence of Consumers and Users / Ley General para la Defensa de los Consumidores y Usuarios), the Customer is entitled to withdraw from the subscription within 14 calendar days of the first subscription payment, without giving any reason, and to receive a full refund.

Where the subscription process includes a specific checkbox requesting the Customer’s express consent to immediate access to digital content and acknowledgement that this results in loss of the right of withdrawal, this exception shall apply in accordance with Article 103(m) of Real Decreto Legislativo 1/2007 / artículo 103.m) del Real Decreto Legislativo 1/2007. In the absence of such express consent, the standard 14-day right of withdrawal described above applies in full.

To exercise this right, the Customer may notify THE COMPANY via email at info@naturalhungarian.com.

One-on-One Lessons and Telegram Sessions: Right of Withdrawal

One-on-one lessons and individual Telegram sessions are personalised services, prepared and delivered specifically for the individual Customer based on their needs and level.

In accordance with Article 103(a) and 103(c) of Real Decreto Legislativo 1/2007 / artículo 103.a) y 103.c) del Real Decreto Legislativo 1/2007 (exemptions for services clearly personalised to the Customer’s specifications, and for services whose performance has already begun with the Customer’s express consent), the 14-day right of withdrawal does not apply to one-on-one lessons or Telegram sessions once the lesson/session has begun, or once the Customer has expressly requested immediate performance of the service.

Cancellation & Rescheduling Policy (One-on-One Lessons and Telegram Sessions)

This section is separate from, and additional to, the legal right of withdrawal described above. It governs how an already-booked lesson may be rescheduled.

Unless otherwise agreed individually with the Customer, the following applies:

  • Single (one-off) payments: the Customer may cancel or reschedule a lesson up to 48 hours before its scheduled start time, free of charge. Cancellations made less than 48 hours in advance may not be refunded or rescheduled.
  • Pre-paid lessons (e.g., a month paid in advance): the Customer may cancel or reschedule any individual lesson up to 48 hours before its scheduled start time. In this case, the lesson is not lost; it remains available to be used at the beginning of the following billing cycle.

THE COMPANY may agree to different terms with individual Customers; where this is the case, the individually agreed terms take precedence over this general policy.

Customer’s/User’s Obligations

The Customer/User agrees to provide accurate information in all forms and communications.

The Customer/User agrees to accept the conditions set out in this document.

Data Transfer Declaration

The User acknowledges that personal data stored by the data controller (see Impressum) may be transferred to the following data processors, for the purposes described in the Privacy Policy:

  • Subscription payments are processed by Paddle Payments Limited (The Academy, 42 Pearse Street, Dublin 2, D02 HV59, Ireland), which acts as the Merchant of Record for all subscription transactions. In this capacity, Paddle is an independent data controller for payment-related personal data and processes it in accordance with its own Privacy Notice, available at https://www.paddle.com/legal/privacy. The scope of data shared with Paddle is limited to what is necessary to complete the transaction and comply with applicable tax obligations.
  • MailerLite — for newsletter management.
  • easyname GmbH (Austria) — for web hosting of the subscription platform.
  • Contasimple (Spain) — for accounting and invoicing.
  • Google (Google Ireland Limited) — for website traffic analysis (Google Analytics) and for processing initial enquiry/application data submitted via Google Forms.

Full details of each processor and the nature of the processing can be found in the Privacy Policy.

Incorrect Fulfilment

SP shall be deemed to be in default if the service does not meet the quality requirements laid down in the contract or by law at the time of performance.

SP is not in default if the Customer/User knew, or should have known, of the defect at the time the contract was concluded.

Any contractual term that derogates from the provisions of this section relating to guarantees and warranties to the detriment of the Customer shall be void.

Only Users who are consumers within the meaning of the Spanish Civil Code are entitled to the consumer warranty rights described here. A “Business User” is a person acting in the course of their profession, self-employment, or business, and is not entitled to these consumer-specific rights.

In the event of defective fulfilment by SP, the Customer may assert a warranty claim against SP in accordance with the rules of the Spanish Civil Code.

In the event of a complaint, the Consumer has the right to apply to a conciliation body. A list of OMICs (Consumer Information Offices; in Spanish: Oficinas de Información al Consumidor) in Spain can be found here.

If the Consumer does not approach a conciliation body, or if the procedure is unsuccessful, the Consumer has the right to take the matter to court, as described in the Governing Provisions section above.

Contact

If you find any incorrect, outdated, or inaccurate information on this page, please let us know at info@naturalhungarian.com, and we will review it as soon as possible. If you have any questions, problems, or comments about this site or our services, please do not hesitate to contact us.